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Executive - Order Processing

13/08/2026
01/10/2026
Permanent - Full Time
Colombo
Customer Service

At IPD Colombo (Pvt) Ltd, we don’t just process orders—we power industries. As part of a leading Australian engineering solutions provider with over 75 years of excellence, our Colombo team plays a vital role in delivering world-class service to international clients. IPD is a publicly listed Australian company specializing in electrical engineering products and solutions, with over 200+ professionals in Colombo collaborating with 450+ colleagues across Australia in a fast-paced, innovative, and globally connected environment. If you’re detail-oriented, customer-focused, and ready to grow in an international setting, this is your opportunity.

Job Description

KEY RESPONSIBILITIES:

  • Process sales orders and returns with speed and accuracy.
  • Handle customer inquiries and prepare tailored quotations.
  • Coordinate with Australian teams to provide order updates and ETAs.
  • Deliver professional, helpful, and timely customer support.
  • Share product and service knowledge with clients.

Desired Skills and Experience

QUALIFICATIONS & SKILLS/REQUIREMENTS:

  • School leavers, fresh graduates, or candidates with up to 1 year of experience in Customer Service, BPO, Operations, or a similar field.
  • Positive attitude with a customer-focused mindset.
  • Good problem-solving skills and ability to work in a fast-paced environment.
  • Strong written and verbal communication skills in English.
  • Good computer skills and a willingness to learn new systems.
  • Ability to work in line with Australian business hours & calendar: Working hours: 3:30 AM to 12:30 PM.
  • This is a Work From Office role based in Nawala, Colombo 5.
  • Knowledge of electrical or industrial products (a plus, not required).

WHAT WE OFFER YOU?

  • Competitive salary & attractive benefits.
  • Work with international teams (Australia-based operations).
  • Supportive, friendly, and flexible work culture.
  • Healthy work-life balance.
  • Oppurtunities for professional growth and development.
  • Exposure to global standards & best practices.
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