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Product Support Engineer

07/05/2026
01/07/2026
Permanent - Full Time
Colombo
Mechanical, Automation, Electrical Engineering

IPD Group is a dynamic ASX listed, Australian owned business. We provide design, development and distribution of electrical products and technologies. Electrical hardware distribution with product assembly and workshop for customised solutions. Electrical vehicle charging hardware and infrastructure solutions, providing complete electrical engineering and service provider in high and low voltage projects. Having operated for 65 years we are trusted partner to our customers. 

Job Description

  • Provide technical support for our power distribution, industrial automation, motors and motor controlling solutions.
  • Analyse product data to help with forecasting, planning, and performance tracking.
  • Maintain accurate technical specs and product data in ERP, PIM, and CRM systems.
  • Create datasheets, installation guides, and technical content for engineers and customers.
  • Investigate product returns and quality issues to improve customer satisfaction.
  • Help structure our product catalogue for easy online navigation.
  • Work with sales and suppliers to resolve customer technical queries.

Desired Skills and Experience

  • Bachelor’s degree in Electrical / Mechatronics Engineering.
  • 2 to 3 years of experience in an engineering role.
  • Experience with product management is advantageous.
  • Excellent communication skills.
  • Strong Microsoft Excel skills; experience with ERP, SharePoint, Power BI, Teams is a plus.
  • Willingness to work Australian business hours.
  • Positive attitude and eagerness to learn.

WHAT WE OFFER YOU:

  • Competitive salary package.
  • Remuneration will be paid in AUD.
  • Flexible, friendly work environment.
  • Healthy work-life balance.
  • Opportunities to grow into product engineering and management.
  • Exposure to a wide range of electrical and automation products.
  • Growth culture.
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