IPD Group is a dynamic ASX listed, Australian owned business. We provide design, development and distribution of electrical products and technologies. Electrical hardware distribution with product assembly and workshop for customised solutions. Electrical vehicle charging hardware and infrastructure solutions, providing complete electrical engineering and service provider in high and low voltage projects. Having operated for 65 years we are trusted partner to our customers.
Are you an electrical engineer who enjoys understanding how things work and helping others make confident technical decisions? Due to an internal promotion, we looking for a Technical Support Engineer – Power Products to join our team!
Reporting to the Assistant Technical Support Manager, this role is open across multiple IPD locations including Wetherill Park (NSW), Brisbane (QLD), Noble Park (VIC), and Canning Vale (WA). This is a great opportunity for someone who thrives on hands on technical problem-solving, enjoys customer interaction, and wants to make a real impact on the electrical industry.
About the Role:
You will be a trusted technical specialist in supporting customers, guiding product selection, and working closely with internal teams to deliver timely, practical, and reliable solutions.
- Providing in-depth technical support to end users, electrical contractors, switchboard builders, and electrical wholesalers via phone, email, remote connections, bench testing, and on-site visits when required.
- Identifying and recommending suitable product selections and reliable technical solutions to meet customer and project requirements.
- Supporting customers and internal sales teams with post-sales technical advice and expertise.
- Collaborating with internal teams to ensure customer enquiries are responded to promptly and service KPIs are achieved.
- Communicating effectively with internal stakeholders to track, follow up, and resolve technical issues through to completion.
- Conducting bench testing and technical investigations to diagnose and resolve product-related issues.
- Building strong, long-term customer relationships through professional, responsive, and solutions-focused support.
- Continuously developing technical knowledge and commercial capability to exceed performance expectations.
About You:
- Bachelor of Engineering in Electrical, Electronics, Mechatronics, or a related discipline
- Minimum 2 years’ experience working with power-related products, including: Power Distribution (ACBs, MCCBs) and Final Distribution (MCBs, Distribution Boards)
- Previous technical support experience within the electrical industry preferred
- Strong problem-solving skills and genuine curiosity about how products and systems work
- Proactive, self-starter mindset with the ability to thrive in a dynamic team environment
- Confidence communicating with customers, peers, and internal stakeholders
- High-level written and verbal communication skills
- Willingness and ability to travel to client sites as required
About us:
IPD Group is a dynamic ASX listed, Australian owned business. We provide design, development and distribution of electrical products and technologies. Electrical hardware distribution with product assembly and workshop for customised solutions. Electrical vehicle charging hardware and infrastructure solutions, providing complete electrical engineering and service provider in high and low voltage projects. Having operated for 65 years we are trusted partner to our customers.
Be an integral part of our team and enjoy great benefits, including a day off on your birthday and additional leave in recognition of your years of service.
If this sounds like the role and team for you please send us your resume with a cover letter telling us why this is the role for you. We will be reviewing applications as we receive, so if you have the skills and experience, we are seeking, submit your application now.
You must have the right to work in Australia.
IPD is proud to have a diverse and inclusive workplace, with a team of over 600 people representing more than 30 different cultural backgrounds. We are committed to fostering a culture that values diversity, equity, and human rights, ensuring that every individual feels respected, supported, and empowered to contribute. We welcome people from all cultures, backgrounds, genders, ages, ethnicities, abilities, sexual orientations, and religious beliefs.
When you apply, please let us know what pronouns you use.
Aboriginal and Torres Strait Islander people are encouraged to apply.
Only applicants suitable for the position will be contacted.
We kindly ask agencies not to submit any resumes without our consent.
